FAQs

Got questions about shipping, payments, or returns? You’ll find the answers below. If you need more help, our support team is here to assist you.

Do you have return policy?

We only accept returns, issue refunds, or offer exchanges if the product is defective or damaged upon receipt. This policy ensures our commitment to delivering high-quality handmade items and customer satisfaction. For more details, please refer to our terms and conditions or contact our customer support team

How to order a customised set?

You can place an order for customized set on our Website OR You can DM us on Instagram or WhatsApp +91 7605904447

What are your shipping charges?

We offer a flat-rate shipping fee of Rs. 79 for all orders delivered within India. This standard shipping charge ensures reliable delivery of your MoCrafts products to your doorstep, no matter where you are in the country. Additionally, we have tailored shipping charges based on order value:

  • For orders valued between Rs. 0 to Rs. 200, a shipping charge of Rs. 79 applies.
  • For orders valued between Rs. 200 to Rs. 299, a shipping charge of Rs. 69 applies.
  • For orders valued between Rs. 300 to Rs. 399, a shipping charge of Rs. 49 applies.
  • For orders valued between Rs. 400 to Rs. 498, a shipping charge of Rs. 29 applies.
  • Orders valued at Rs. 499 and above qualify for free shipping.

For more detailed information about our shipping policies, including delivery times and international shipping options, please visit our shipping information page or contact our customer support team.

Do you offer international shipping?

Yes, we ship our products internationally. Shipping costs and delivery times may vary depending on your location. Please check our shipping policy for more details.

Is COD available?

Presently we don't have COD options only prepaid.

What payment option you have?

Current options available for payments are UPI, Google pay, Phone pay or any of the UPI applications

Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. You can select this option during checkout and add a personalized message to your gift.

Can I cancel my order after it has been placed?

We begin processing orders quickly to ensure prompt delivery. If you need to cancel your order, please contact us immediately. Once an order has been shipped, it cannot be canceled.

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing for certain products. Please reach out to our customer support team for more information and pricing details.